top of page

Return and Private Policy

Shipping Policy

All orders ship within 3 to 7 days.  Our custom-made 72" mill kits may take up to 14 days to ship.  We make every effort to carry an inventory of our products, but some products are built to order.  In the event that we do not have something you ordered available, you will be contacted by email. 

Return & Exchange Policy

If you would like to return a product, please contact us prior to shipping.  No returns on custom made chain and custom made chainsaw mills.

Customers are responsible for the following on returns:

Return shipping costs

The Original shipping cost

A 15% restocking fee

Original Credit card fees on the order.


Any unused non-custom built item is able to be returned. If you have used an item, please contact us to determine whether we can accept it as a return.

If you are having trouble with a product, please contact us and we can help! There are many times when a simple conversation will resolve your issue.  If you need to send your product in for repair, you are responsible for the shipping return costs (one way) and we will ship your repaired product back to you at our cost.

Privacy Policy

It is New England Pine Timber Co LLCs policy to respect your privacy regarding any information we may collect
while operating our website.

This Privacy Policy applies to www.New England Pine Timber
We respect your privacy and are committed to protecting the personally identifiable information you may provide us through the Website. We have
adopted this privacy policy to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and
policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

- Website Visitors

Like most website operators, New England Pine Timber Co LLCs collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference,
referring site, and the date and time of each visitor request. New England Pine Timber Co LLCs purpose in collecting non-personally identifying information is to better understand how New England Pine Timber Co LLC visitors use its website. From time to time, New England Pine Timber Co LLC may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
New England Pine Timber Co LLC also collects potentially personally-identifying information like Internet Protocol

(IP) addresses for logged in users and for users leaving comments on

http://www.New England blog posts. New England Pine Timber Co LLC only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-

identifying information as described below.
- Gathering of Personally-Identifying Information

Certain visitors to New England Pine Timber Co LLC websites choose to interact with New England Pine Timber Co LLC in ways that require New England Pine Timber Co LLC to gather personally- identifying information. The amount and type of information that New England Pine Timber Co LLC gathers depends

on the nature of the interaction. For example, we ask visitors who sign up for a blog at
http://www.New England to provide a username and email address.

- Security

The security of your Personal Information is important to us, but remember that no method of transmission over the
Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to

protect your Personal Information, we cannot guarantee its absolute security.

- Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These
cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile
information about you or others who use your computer. This information allows ad networks to, among other things,
deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of
cookies by New England Pine Timber Co LLC and does not cover the use of cookies by any advertisers.

- Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be
directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of

every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party

sites, products or services.

- Aggregated Statistics

New England Pine Timber Co LLC may collect statistics about the behavior of visitors to its website.  New England Pine Timber Co LLC may display this information publicly or provide it to others. However, New England Pine Timber Co LLC does not disclose your personally-identifying information.

- Cookies

To enrich and perfect your online experience, New England Pine Timber Co LLC uses cookies;, similar technologies and services provided by others to display personalized content, appropriate advertising and store your

preferences on your computer.

A cookie is a string of information that a website stores on a visitor;s computer, and that the visitors browser providesto the website each time the visitor returns.  New England Pine Timber Co LLC uses cookies to help identify and track visitors, their usage of
http://www.New England, and their website access preferences.
visitors who do not wish to have cookies placed on their computers should set
their browsers to refuse cookies before using New England Pines websites, with the drawback that
certain features of New England Pine Timber Co LLCs websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to New England Pine Timber Co LLCs use of cookies.

- E-commerce

Those who engage in transactions with New England Pine Timber Co LLC – by purchasing New England Pine Timber Co LLC;s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case,
New England Pine Timber Co LLC collects such information only insofar as is necessary or appropriate to fulfill the
purpose of the visitor's interaction withNew England Pine Timber Co LLC does
not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-

related activities.

Privacy Policy Changes

Although most changes are likely to be minor, New England Pine Timber Co LLC may change its Privacy Policy from time to time, and in New England Pine Timber Co LLC's sole discretion. New England Pine Timber Co LLC
encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site

after any change in this Privacy Policy will constitute your acceptance of such change.

Terms & Conditions

Welcome to Payment Pros
These terms and conditions outline the rules and regulations for the use of New England Pine LLCs Website.
New England Pine Timber Co LLC is located at:
563 Salmon Brook St. Granby CT 06035.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use PaymentPro's website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and any or all Agreements: Client, ; You; and t;Your; refers to you, the person accessing this website and accepting the Company's terms and conditions. The "Company";"Ourselves";"We", "Our"; and;"Us";, refers to our Company."Party";, "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings
of a fixed duration or any other means, for the express purpose of meeting the Client's needs in respect
of provision of the Companys stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Unless otherwise stated, New England Pine Timber Co LLCs and/or it's licensors own the intellectual property rights for all material on New England Pine Timber Co LLCs. All intellectual property rights are reserved. You may view and/or
print pages from http://http://www.New England for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Republish material from
Sell, rent or sub-license material from
Reproduce, duplicate or copy material from
Redistribute content from New England Pine Timber Co LLCs (unless content is specifically made for redistribution).

Hyperlinking to our Content
The following organizations may link to our Web site without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors, when they list us in the directory, may link to our Web site in the same
manner as they hyperlink to the Web sites of other listed businesses; and
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,and charity fundraising groups which may not hyperlink to our Web site. m These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking
party's site.
We may consider and approve in our sole discretion other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources such as Chambers of Commerce, American,
Automobile Association, AARP and Consumers Union; community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.  We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations
representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from
the visibility associated with the hyperlink outweighs the absence of New England Pine Timber Co LLCs' and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content
in a newsletter or similar product, furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website,
you must notify us by sending an e-mail to
Please include your name, your organization name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the
context and format of content on the linking party's site.
No use of New England Pine Timber Co LLCs Business's logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing
to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website
If you find any link on our Web site or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy, nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as
libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in
respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge,
we will not be liable for any loss or damage of any nature.

bottom of page